Tech Support for VRX Products
When you buy from VRX Company Inc. you are not on your own.
We are in the Eastern time zone and prefer to do
tech support between 9:00 AM and 4:00 PM. However, with some
advanced notice, we will try to accommodate your schedule
too. Please have your invoice number
available to help us find our records about your purchase so as to
faster serve you. If you do not have the invoice handy, please
have your product model number-serial Number and software version available.
For the VR2004, You can find model number on the bottom label. The software version of your Text Inserter can be displayed by briefly pressing SW1. Power cycle to return to normal operation.
For the VR100IP the software version is found using the GUI on the Help page.
Tech Support for Other Vendor's ProductsWith our extensive experience interfacing to POS we may be able to help you interface our competitors products. Of course we need to charge for this service. Visit our Services page for more information.
If you have a problem, please tell us. If everything is going
well, please tell everyone else.